Contact information

Contact Information

Last updated: September 24, 2026

If you have questions about your order, digital products, payments, refunds, downloads, access issues, or our website, you can contact AVENLORIS LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital product access
Download issues
Payment questions
Refund requests
Technical problems
General enquiries

please contact us at:

contact@avenlorisl.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
The email address used for your purchase
Your order number
The name of the product purchased
A brief description of your question or issue

For technical problems, screenshots or other relevant information may also help us investigate the issue more efficiently.

Birdwatching-Related Questions

Our customer support can assist with questions relating to:

Accessing purchased guides
Downloading digital files
Understanding product contents
General questions about our digital resources

Customer support does not provide individualized professional ornithology, ecological survey, wildlife-management, or species-verification services.

Business and Legal Enquiries

For business enquiries, legal notices, or other correspondence, please use:

AVENLORIS LLC
8206 Louisiana Blvd NE Ste A 9349
Albuquerque, NM 87113
United States

Email: contact@avenlorisl.com
Phone: +1 (505) 644-3097

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.